This position is responsible for scheduling appointments via office protocols or directing callers to the triage nurse, if appropriate. Will monitor physician schedules and communicate as needed with physicians/providers and other key staff about patient concerns/issues related to scheduling. Consults with appropriate staff member(s) about system problems. Responsible for monitoring schedules to ensure that information is entered accurately and completely. Will scan and file information appropriately into charts.
This positions is also responsible for providing Spanish language translation for office visits, phone, correspondence, office forms, etc. Responsible to convey EXACT message (non-subjective). Ensures that information pertaining to medical care is accurately communicated to patients/families. Provides interpreter services and conveys exact message (non-subjective). Ensures that patient questions/concerns, etc. are appropriately addressed and/or communicated to appropriate staff for resolution. Maintains patient confidentiality. Ensures that all policies and protocols related to process, service, etc., are followed.